I'm stuck assembling my 16" or 20" bike!
Feeling stuck? Here are some answers to common questions you may have while setting up the new bike!
Why is my front brake not working?
Don't worry, it's likely that the front brake actually is working! See the video here to learn how the SureStop Brake System operates. The bike has to have weight on it & be moving in a forward motion in order for the front brake to engage.
Why are my pedals not going in?
The right pedal tightens clockwise (righty-tighty) and the left pedal tightens counter-clockwise (lefty-tighty). This allows both pedals to stay tight as your child rides! Here’s a quick video that will help you.
How do I set up these handlebars properly?
We’ve got your back. Follow along with this video to ensure your child’s handlebars are looking great!
The front brake seems to be locked or the front wheel doesn’t rotate freely!
If your bike doesn’t look like FIG 3 below you may have forgotten to rotate the fork.
FIG 1: If the cables are twisted around the head tube, watch this video.
FIG 2: If the front brake arms are behind the fork, watch this video.
FIG 3: If your cables look like FIG 3, you nailed it!
This size isn’t going to fit my child. What should I do?
Don’t panic! We’ll take care of you. Please just send an email to our team at firstname.lastname@example.org & we’ll help you exchange for the right size!