How do I return my bike?

To initiate your return, simply:

1. Email with your order # and let us know you’d like to process a return. 

For unopened bikes, we will send you a prepaid return shipping label, arrange for a pickup, and credit the original purchasing card in full. 

For opened/used bikes, we ask you to donate the bike to a local charity or non-profit of your choosing. Once the donation is complete, please send us photo of the donation receipt, and we will credit your original purchasing card in full. If you need help finding a charity or organization, our team will happily call places in your area to ensure an easy & hassle-free experience.