Start an Exchange

We're happy to help you with an exchange at any point during your 100-day test ride.  Your test ride starts once your bike has been delivered. 

If your bike is too big or too small, please use the ridesizer app to find the perfect fit or contact us at

To upgrade to a larger size: We will send you an invoice for a partial payment for the price difference which you can complete whenever you're ready. We ask that you donate the smaller bike to someone in need in your community. 

To downgrade to a smaller size: First, try to remove the reflector! If you are still in need of a smaller size, we ask that you donate the larger bike for a full refund and purchase the smaller size whenever you're ready.

Once you have determined the bike you want to exchange for just complete the form below and we will get the new bike rolling.