What's the Guardian Bike return policy?
For customers that use our RideSizer sizing tool our return policy lasts 365 days from the delivery date of your item(s). For customers that do not use our RideSizer sizing tool our return policy lasts 100 days from the delivery date of your item(s).
Please email our team at email@example.com or go to this link to start the process at any point during the specified time frame. After your return is complete, you will be refunded in full.
For unopened bikes, we will send you a prepaid return shipping label, arrange for a pickup, and credit the original purchasing card in full.
For opened/used bikes, we ask you to donate the bike to a local charity or non-profit of your choosing. Once the donation is complete, please send us a photo of the donation receipt, and we will credit your original purchasing card in full. If you need help finding a charity or organization, our team will happily contact places in your area to ensure an easy & hassle-free experience.
For gift cards, please reach out to our team to process a return for a full refund. Note that any gift cards that have been used are non-refundable. If you return a product that was purchased using a Guardian Bikes gift card, you will be refunded in store credit.
Refund Processing Time
Once the bike is received back at our facility or we receive a photo of the donation receipt, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You will also receive a confirmation email that the refund has been processed. Please allow 1-2 billing cycles for the credit to appear on your statement. If you haven’t received your refund within this time and have checked with your bank, please contact us at firstname.lastname@example.org.
Please note: Free returns are only allowed on sales in the continental USA. Sales outside the continental USA will be responsible for paying the shipping costs back to our warehouse.