# guardian-bikes

> Public Help Center articles for guardian-bikes.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How long will it take it arrive?](https://help.guardianbikes.com/en-US/how-long-will-it-take-it-arrive-110413.md): In-stock bikes typically arrive in 1-3 days once shipped, depending on the location. All of our bikes are shipped with FedEx. If a bike is out of stock, there will be an estimated ship date range under the 'add to cart' button. Shipments to Hawaii or
- [Do you have any sales or promotions?](https://help.guardianbikes.com/en-US/do-you-have-any-sales-or-promotions-488460.md): Here are the current discounts on our site, no code needed. We also offers sales from time to time. When we run sales, it's listed on our website with no discount code needed. That said, please join our email + SMS list here. We will always announce
- [How do I pick the right size bike?](https://help.guardianbikes.com/en-US/how-do-i-pick-the-right-size-bike-110487.md): Our RideSizer tool is the most accurate way to find the best Guardian Bike for your child. Check it out here: RideSizer. Finding the right fit for your child's bike is crucial, as it enables them to ride comfortably and confidently, and also ensures
- [Can I cancel my order with no penalty?](https://help.guardianbikes.com/en-US/can-i-cancel-my-order-with-no-penalty-110850.md): Absolutely! If you change your mind and want to cancel your order, just reach out to our support team with your order number, and we'll take care of the rest: Contact Us
- [Do you charge my card upfront when I place an order for an out of stock item?](https://help.guardianbikes.com/en-US/do-you-charge-my-card-upfront-when-i-place-an-order-for-an-out-of-stock-item-110852.md): We charge your payment method upfront for pre-orders. We do this because we operate our store through Shopify, and we are not able to store credit card pre-payment information for purchases for more than two weeks in their system. Orders can be cance
- [Do you have retailers?](https://help.guardianbikes.com/en-US/do-you-have-retailers-110859.md): We only sell our bikes on our guardianbikes.com because we can offer a better experience to our customers. To help you choose the correct size, we launched a technology on our site called RideSizer. Here is what RideSizer can do for you!. 1. Help you
- [How do I complete my purchase using installments?](https://help.guardianbikes.com/en-US/how-do-i-complete-my-purchase-using-installments-488471.md): For orders over $50, you can split your purchase into interest-free installment payments. To complete a purchase with Shop Pay installments, ensure that you select Shop Pay as your payment option at checkout, then select "Pay in monthly installments"
- [How can I stay informed about sales and special offers from Guardian Bikes?](https://help.guardianbikes.com/en-US/how-can-i-stay-informed-about-sales-and-special-offers-from-guardian-bikes-488480.md): To stay informed about future sales, promotions, and special offers, please join our email + SMS list here. We will always announce sales to our customers there, and we often even have special welcome promotions for those who sign up.
- [Can I split payments on two credit or debit cards?](https://help.guardianbikes.com/en-US/can-i-split-payments-on-two-credit-or-debit-cards-503418.md): Our system does not allow for split payments, but you can purchase a Guardian gift card here and use as many as you'd like on one order. For orders over $50, you can also split your purchase into monthly or bi-weekly, interest-free installment paymen
- [How do I make changes to my order?](https://help.guardianbikes.com/en-US/how-do-i-make-changes-to-my-order-541440.md): Address changes:. If you need to update the shipping address on your order before it ships, simply reach out to our customer support team with the new details and we’ll be happy to make the change for you. Once tracking has been assigned, we’re unabl
- [Do you offer a military, veteran, first responder, or teacher discount?](https://help.guardianbikes.com/en-US/do-you-offer-a-military-veteran-first-responder-or-teacher-discount-548872.md): At this time, we do not offer a specific discount for military members, first responders, or teachers.The good news is that we regularly have great deals available directly on our website - no discount code needed! We recommend checking our website f
- [Can I customize the color of the bike or its parts?](https://help.guardianbikes.com/en-US/can-i-customize-the-color-of-the-bike-or-its-parts-510748.md): We’re glad you’re excited about making your bike your own! At this time, we aren’t able to offer customizations to our bikes or their parts. Each model is sold just as you see it on our website. We hope you find a color option you love from our curre
- [How do I claim the lock and pump offer?](https://help.guardianbikes.com/en-US/how-do-i-claim-the-lock-and-pump-offer-779079.md): Please join our email + SMS list here. Once you sign up for text messages, you will receive a code. Add the lock and pump to your cart. At checkout, enter your code, and the lock and pump will be discounted. 🌟
- [How do I subscribe to marketing alerts from Guardian Bikes?](https://help.guardianbikes.com/en-US/how-do-i-subscribe-to-marketing-alerts-from-guardian-bikes-785264.md): To subscribe to recurring automated personalized marketing alerts from Guardian Bikes, visit our sign-up page here and enter your phone number: Subscribe. After you subscribe, we’ll send you a welcome message that may also include extra details or ev
- [Why does the price change from the cart to checkout at Guardian Bikes?](https://help.guardianbikes.com/en-US/why-does-the-price-change-from-the-cart-to-checkout-at-guardian-bikes-785266.md): At checkout, your total may update to include shipping and taxes, so the final amount might be slightly different from what you first see in your cart.
- [How do I unsubscribe from marketing texts and emails?](https://help.guardianbikes.com/en-US/how-do-i-unsubscribe-from-marketing-texts-and-emails-760751.md): To unsubscribe from emails, scroll all the way to the bottom of the email and click the link that says Unsubscribe. To unsubscribe from text messages, simply reply with the word "stop".
- [What's the Guardian Bike return policy?](https://help.guardianbikes.com/en-US/whats-the-guardian-bike-return-policy-110939.md): Our return policy lasts 365 days from the delivery date of your item(s). For returning bikes and/or accessories, we ask you to donate the item(s) to a local charity or non-profit of your choosing. Once the donation is complete, please send us a photo
- [How do I choose the right size bike for my child?](https://help.guardianbikes.com/en-US/how-do-i-choose-the-right-size-bike-for-my-child-110864.md): Picking the right bike size makes a big difference in your child’s comfort, safety, and confidence. The best way to choose a bike for your child is by using our sizing tool, called Ridesizer. It takes just a few clicks, and it will even tell you exac
- [How do I measure my child's leg length/inseam and why is it important?](https://help.guardianbikes.com/en-US/how-do-i-measure-my-childs-leg-lengthinseam-and-why-is-it-important-110865.md): Your child's leg length determines how far off the ground their heels will be while sitting on the Guardian Bike. This measurement adds more accuracy when determining the correct bike size.
- [I'm a small adult. Can I ride a kids Guardian Bike?](https://help.guardianbikes.com/en-US/im-a-small-adult-can-i-ride-a-kids-guardian-bike-110866.md): Our kids bikes can be ridden by small adults as long as your height is within the height recommendation. Our bikes are tested at 150lbs, but they can handle about 180lbs. That said, our kids bikes are specifically designed for kids (small brake lever
- [Why is the recommended bike size different than another bike my child has tried?](https://help.guardianbikes.com/en-US/why-is-the-recommended-bike-size-different-than-another-bike-my-child-has-tried-488544.md): All bikes have a different geometry. If you tried a bike at Walmart, Target, or a bike store with the same wheel size as our bikes, it wouldn't fit the same as a Guardian Bike. That’s because bike geometry (the way a bike is designed and built) makes
- [What's the difference between a 20" small and a 20" large?](https://help.guardianbikes.com/en-US/whats-the-difference-between-a-20%22-small-and-a-20%22-large-488547.md): The difference between the 20” Small and 20” Large comes down to the frame size. While both bikes use the same 20” wheels, the Small has a lower seat height, making it a better fit for younger or smaller riders. The rest of the frame geometry is then
- [In RideSizer, when I put in the height it tells me one size and when I put in their leg length it tells me another. Which size should I choose?](https://help.guardianbikes.com/en-US/in-ridesizer-when-i-put-in-the-height-it-tells-me-one-size-and-when-i-put-in-their-leg-length-it-tells-me-another-which-size-should-i-choose-488548.md): Using your child’s leg length is the most accurate way to size your child because we are able to match your child up to the seat height of the bike. When calculating by height it is less accurate as we are estimating your child’s leg length based on
- [Do your bikes have a rider weight limit?](https://help.guardianbikes.com/en-US/do-your-bikes-have-a-rider-weight-limit-549484.md): All Guardian Bikes are designed and tested to ensure they’re safe and durable for riders. Kids’ bikes are tested with a 150 lb rider and can safely handle up to about 180 lbs. Adult bikes are built to support riders up to roughly 260 lbs.
- [What is the Guardian Bikes shipping policy?](https://help.guardianbikes.com/en-US/what-is-the-guardian-bikes-shipping-policy-110855.md): Continental U.S.: Bikes ship via FedEx Ground, and small parts/accessories ship via USPS. You’ll receive tracking info as soon as your order is on its way. Expedited shipping is not available at this time. Hawaii & Alaska: Shipping costs are calculat
- [How long does it take to arrive?](https://help.guardianbikes.com/en-US/how-long-does-it-take-to-arrive-110857.md): In-stock bikes typically arrive in 2-3 days. Bikes are shipped with FedEx Ground. If a bike is out of stock, there will be an estimated ship date range near the 'add to cart' button. Orders placed before 2 pm EST will ship the same day. For Hawaii an
- [Do you ship to my area?](https://help.guardianbikes.com/en-US/do-you-ship-to-my-area-110858.md): For Hawaii and Alaska, please allow 5-6 shipping days. In the event of a free shipping promotion, HI and AK will be excluded.
- [Do you require a signature for delivery?](https://help.guardianbikes.com/en-US/do-you-require-a-signature-for-delivery-110860.md): No signature is required for delivery. FedEx will leave your Guardian Bike right at your front porch or doorstep if you’re not home, so you don’t need to worry about being there to receive it.
- [How big is the bike box?](https://help.guardianbikes.com/en-US/how-big-is-the-bike-box-110861.md): Here are the box dimensions for all of our bikes. Preview of bike box:
- [Can you ship to a military address?](https://help.guardianbikes.com/en-US/can-you-ship-to-a-military-address-110862.md): At this time, we’re not able to ship Guardian Bikes to APO/FPO addresses. Our bike boxes are too large for the USPS limits. Packages can’t exceed 108 inches in combined length and girth, and even our smallest bike box measures 111 inches. We’re alway
- [Can you ship to a PO Box?](https://help.guardianbikes.com/en-US/can-you-ship-to-a-po-box-110863.md): Only our 12” and 14” bikes can be shipped to PO boxes. Larger bikes can’t be shipped to P.O. boxes because USPS has a size limit of 108 inches in combined length and girth, and our bigger bike boxes exceed that limit. If your order contains only acce
- [What is the process if my bike arrives damaged?](https://help.guardianbikes.com/en-US/what-is-the-process-if-my-bike-arrives-damaged-488470.md): If any damage occurs to your Guardian Bike, please send us a photo of the issue along with your order number! Our customer service team will help out as quickly as possible: Contact Us
- [How do I upgrade to faster delivery?](https://help.guardianbikes.com/en-US/how-do-i-upgrade-to-faster-delivery-488476.md): We work hard to get your order to you quickly! Most bikes and accessories arrive within about 2 days of being shipped, though delivery times can vary depending on your location. Although we don’t offer expedited shipping options, most customers recei
- [How do I address a missing or incorrect item in my order?](https://help.guardianbikes.com/en-US/how-do-i-address-a-missing-or-incorrect-item-in-my-order-488473.md): If you find that something is missing or incorrect upon receiving your order, please follow these steps:. For a quick resolution, please provide an image of the incorrect item and shipping labels on the package.
- [How do I provide special delivery instructions to FedEx for my order?](https://help.guardianbikes.com/en-US/how-do-i-provide-special-delivery-instructions-to-fedex-for-my-order-488478.md): Yes! If you have specific delivery instructions for FedEx, please Contact Us as soon as possible. We can pass your request along to FedEx before your order ships. Once an order has been assigned a tracking number, however, we’re unable to make change
- [Do you offer international shipping or shipping to Canada?](https://help.guardianbikes.com/en-US/do-you-offer-international-shipping-or-shipping-to-canada-519129.md): We are currently only selling in the USA on our website, and we ship to all 50 states. In the future, we plan to sell into other countries but we don't have an exact date yet. If you'd like to receive updates, please sign up for the newsletter at the
- [What should I do if my delivery says it was delivered, but I can't find it?](https://help.guardianbikes.com/en-US/what-should-i-do-if-my-delivery-says-it-was-delivered-but-i-cant-find-it-544606.md): It’s not uncommon for FedEx packages to be misdelivered and then brought to the correct address later in the day, so we recommend waiting 24 hours after the package was marked delivered. We also encourage you to check with nearby neighbors in case th
- [This is a gift. What does the bike box look like?](https://help.guardianbikes.com/en-US/this-is-a-gift-what-does-the-bike-box-look-like-110869.md): Our boxes just have the Guardian badge on them, so it's a "G" with wings. There is no photo of a bike on the box, with the exception of a small bike on the top flap, which is required by law. Here is a photo of one of our bike boxes:
- [Front brake diagnostic tool](https://help.guardianbikes.com/en-US/front-brake-diagnostic-tool-110498.md): This tool will help you diagnose and fix any issue with the front brake:. Click here to start Front Brake troubleshooting
- [New bike assembly instructions](https://help.guardianbikes.com/en-US/new-bike-assembly-instructions-110849.md): Click here to start the setup guide!
- [Can I add pedals to the 12" balance bike?](https://help.guardianbikes.com/en-US/can-i-add-pedals-to-the-12%22-balance-bike-549483.md): The 12" balance bike does not have the option to add pedals or a chain drive.All other sizes and can be used with or without pedals following the balance bike method.
- [Front brake is not working](https://help.guardianbikes.com/en-US/front-brake-is-not-working-853737.md): Are the front brake arms not moving when you pull the brake lever?. Don't worry, it's likely that the front brake actually is working! See the video here to learn how the SureStop Brake System operates. Please note: the bike has to have weight on it
- [Rear brake](https://help.guardianbikes.com/en-US/rear-brake-853738.md): Click here to start our Rear Brake troubleshooting guide. ➡ If the rear brake is clamped down on both sides of the wheel, check the handlebar rotation. Make sure nothing is pulling on the brake line. Cables that are twisted around the front of the bi
- [Tires and tubes](https://help.guardianbikes.com/en-US/tires-and-tubes-853739.md): Click here to start our tire and tube repair guide. All of our balance bikes have 12x1.75" air-filled tires + tubes. Tube not holding air?. It's an inconvenience, but occasionally, tubes may fail to hold air. Don't worry; we're here to assist you in
- [Handlebar and stem](https://help.guardianbikes.com/en-US/handlebar-and-stem-853791.md): If the wheel is misaligned with the stem, it can be re-aligned to the wheel by loosening the side bolts on the stem (don't touch the top bolt). Once the side bolts are loose you can line up the bars to the wheel and tighten the bolts back down. Make
- [Front brake rubbing on both sides of the wheel](https://help.guardianbikes.com/en-US/front-brake-rubbing-on-both-sides-of-the-wheel-853760.md): When the front brake is rubbing on both sides of the wheel, it's likely the front fork needs to be rotated to unwrap the brake cables. Make sure to hook up the steering limiter once the cables are straight!
- [Saddle and seatpost help](https://help.guardianbikes.com/en-US/saddle-and-seatpost-help-853775.md): Click here to start our Seat and Seatpost guide. How to raise or lower the seat and tighten clamp:. Damaged seat? Reach out to our support team for more help: Contact Us
- [Front brake engages while turning](https://help.guardianbikes.com/en-US/front-brake-engages-while-turning-853776.md): First, ensure the front brakes are facing forward, not towards the frame. If the brake arms are facing the rear of the bike like in the image below, you will need to take off the handlebar and rotate the front of the bike 180 degrees so that the brak
- [Replace steering limiter](https://help.guardianbikes.com/en-US/replace-steering-limiter-1404072.md): Please watch this video that shows you how to replace the steering limiter: Install Steering LimiterYou’ll need the 4mm Allen key that came with your steering limiter. Here’s a quick step-by-step guide:Gently unhook the rubber ring from the large sil
- [Front brake is not working](https://help.guardianbikes.com/en-US/front-brake-is-not-working-853811.md): Are the front brake arms not moving when you pull the brake lever?. Don't worry, it's likely that the front brake actually is working! See the video here to learn how the SureStop Brake System operates. Please note: the bike has to have weight on it
- [Chain help](https://help.guardianbikes.com/en-US/chain-help-853812.md): Click for our single speed chain troubleshooting guide. Chain loose?. Noisy chain?
- [Training wheel installation](https://help.guardianbikes.com/en-US/training-wheel-installation-853814.md): Follow this setup video for help with the single speed (14", 16", and 20" small) training wheels:. For Wald training wheels, click here.
- [Rear brake](https://help.guardianbikes.com/en-US/rear-brake-853816.md): Click here to start our Rear Brake troubleshooting guide. ➡ If the rear brake is clamped down on both sides of the wheel, check the handlebar rotation. Make sure nothing is pulling on the brake line. Cables that are twisted around the front of the bi
- [Pedals](https://help.guardianbikes.com/en-US/pedals-853817.md): Click here to start our Pedal troubleshooting guide. The right pedal tightens clockwise and the left pedal tightens counter-clockwise. This allows both pedals to stay tight as your child rides! If the pedals are not labeled, you can find whether it's
- [Tires and tubes](https://help.guardianbikes.com/en-US/tires-and-tubes-853821.md): Click here to start our tire and tube repair guide. Tube not holding air?. It's an inconvenience, but occasionally, tubes may fail to hold air. Don't worry; we're here to assist you in resolving this issue swiftly and efficiently. What should you do?
- [Raise Handlebar](https://help.guardianbikes.com/en-US/raise-handlebar-853823.md)
- [Rear wheel locked up (brakes not rubbing)](https://help.guardianbikes.com/en-US/rear-wheel-locked-up-(brakes-not-rubbing)-859248.md): First, make sure the brakes aren't rubbing on the wheel. Issue: Rear wheel seizing while using the bike as a balance bike (pedals removed). Cause: The freewheel (small brass-colored cog on the rear wheel) may be making contact with the bike frame, ca
- [Front brake is rubbing on both sides of the wheel](https://help.guardianbikes.com/en-US/front-brake-is-rubbing-on-both-sides-of-the-wheel-853864.md): When the front brake is rubbing on both sides of the wheel, it's likely the front fork needs to be rotated to unwrap the brake cables. Make sure to hook up the steering limiter once the cables are straight!
- [Saddle and seatpost help](https://help.guardianbikes.com/en-US/saddle-and-seatpost-help-853887.md): Click here to start our Seat and Seatpost guide. How to raise or lower the seat and tighten clamp:. Damaged seat? Reach out to our support team for more help: Contact Us
- [Front brake engages while turning](https://help.guardianbikes.com/en-US/front-brake-engages-while-turning-853898.md): First, ensure the front brakes are facing forward, not towards the frame. If the brake arms are facing the rear of the bike like in the image below, you will need to take off the handlebar and rotate the front of the bike 180 degrees so that the brak
- [Wald training wheel installation for 14", 16" and 20" small bikes](https://help.guardianbikes.com/en-US/wald-training-wheel-installation-for-14%22-16%22-and-20%22-small-bikes-853901.md): Follow this setup video for help:
- [Replace steering limiter](https://help.guardianbikes.com/en-US/replace-steering-limiter-1404071.md): Please watch this video that shows you how to replace the steering limiter: Install Steering LimiterYou’ll need the 4mm Allen key that came with your steering limiter. Here’s a quick step-by-step guide: Gently unhook the rubber ring from the large si
- [Front brake is not working](https://help.guardianbikes.com/en-US/front-brake-is-not-working-853913.md): Are the front brake arms not moving when you pull the brake lever?. Don't worry, it's likely that the front brake actually is working! See the video here to learn how the SureStop Brake System operates. Please note: the bike has to have weight on it
- [Pedals](https://help.guardianbikes.com/en-US/pedals-853924.md): Click here to start our Pedal troubleshooting guide. The right pedal tightens clockwise and the left pedal tightens counter-clockwise. This allows both pedals to stay tight as your child rides! If the pedals are not labeled, you can find whether it's
- [Shifting and gears diagnostic tool](https://help.guardianbikes.com/en-US/shifting-and-gears-diagnostic-tool-853916.md): Click here to start our shifter troubleshooting guide. This guide will help you adjust your shifting by fixing your derailleur or shifter, if your chain is falling off, or if you need help replacing your shifter. Most shifting problems occur if. 1. T
- [Rear brake](https://help.guardianbikes.com/en-US/rear-brake-853917.md): Click here to start our Rear Brake troubleshooting guide. ➡ If the rear brake is clamped down on both sides of the wheel, check the handlebar rotation. Make sure nothing is pulling on the brake line. Cables that are twisted around the front of the bi
- [Training wheel installation (geared bike)](https://help.guardianbikes.com/en-US/training-wheel-installation-(geared-bike)-853921.md): Here's how to install training wheels on a geared bike:
- [Raise handlebar](https://help.guardianbikes.com/en-US/raise-handlebar-853982.md)
- [Tire and tube](https://help.guardianbikes.com/en-US/tire-and-tube-853926.md): Click here to start our tire and tube repair guide. Our 20" bikes have 20 x 1.75" tires and inner tubes. Tube not holding air?. It's an inconvenience, but occasionally, tubes may fail to hold air. Don't worry; we're here to assist you in resolving th
- [Front brake is rubbing on both sides of the wheel](https://help.guardianbikes.com/en-US/front-brake-is-rubbing-on-both-sides-of-the-wheel-853947.md): When the front brake is rubbing on both sides of the wheel, it's likely the front fork needs to be rotated to unwrap the brake cables.
- [Saddle and seatpost help](https://help.guardianbikes.com/en-US/saddle-and-seatpost-help-853976.md): Click here to start our Seat and Seatpost guide. How to raise or lower the seat and tighten clamp:. Damaged seat? Reach out to our support team for more help: Contact Us
- [Front brake engages while turning](https://help.guardianbikes.com/en-US/front-brake-engages-while-turning-853978.md): First, ensure the front brakes are facing forward, not towards the frame. If the brake arms are facing the rear of the bike like in the image below, you will need to take off the handlebar and rotate the front of the bike 180 degrees so that the brak
- [Front brake is not working](https://help.guardianbikes.com/en-US/front-brake-is-not-working-854017.md): Are the front brake arms not moving when you pull the brake lever?. Don't worry, it's likely that the front brake actually is working! See the video here to learn how the SureStop Brake System operates. Please note: the bike has to have weight on it
- [Connecting the front brake](https://help.guardianbikes.com/en-US/connecting-the-front-brake-854018.md): Having trouble getting the front brake to connect?
- [Front brake is rubbing on one side of the wheel](https://help.guardianbikes.com/en-US/front-brake-is-rubbing-on-one-side-of-the-wheel-854020.md): Is the front brake rubbing on one side of the wheel on your 24" or 26" bike?. Don't worry! It's an easy fix!. Once you've checked the wheel alignment and still find one brake pad rubbing, simply adjust the brake tension screws using a Phillips head s
- [Shifting and gears diagnostic tool](https://help.guardianbikes.com/en-US/shifting-and-gears-diagnostic-tool-854088.md): Click here to start our shifter troubleshooting guide. This guide will help you adjust your shifting by fixing your derailleur or shifter if your chain is falling off, or if you need help replacing your shifter. Most shifting problems occur if. 1. Th
- [Front wheel and brakes setup guide](https://help.guardianbikes.com/en-US/front-wheel-and-brakes-setup-guide-854104.md): Click here to start our 24" and 26" setup help guide. This guide will help you set up the front brake of your 24" or 26" bike from aligning the front wheel to fixing any brake rubbing issues.
- [Rear brake](https://help.guardianbikes.com/en-US/rear-brake-854106.md): Click here to start our Rear Brake troubleshooting guide. ➡ If the rear brake is clamped down on both sides of the wheel, check the handlebar rotation. Make sure nothing is pulling on the brake line. Cables that are twisted around the front of the bi
- [Training wheel installation (geared bike)](https://help.guardianbikes.com/en-US/training-wheel-installation-(geared-bike)-854107.md): Here's how to install training wheels on a geared bike:
- [Pedals](https://help.guardianbikes.com/en-US/pedals-854108.md): Click here to start our Pedal troubleshooting guide. The right pedal tightens clockwise and the left pedal tightens counter-clockwise. This allows both pedals to stay tight as your child rides! If the pedals are not labeled, you can find whether it's
- [Tire and tube](https://help.guardianbikes.com/en-US/tire-and-tube-854110.md): Click here to start our tire and tube repair guide. Tire and tube sizes:. 24" bikes: 24 x 1.75. 26" bikes: 26 x 1.75. Tube not holding air?. It's an inconvenience, but occasionally, tubes may fail to hold air. Don't worry; we're here to assist you in
- [Front brake is rubbing on both sides of the wheel](https://help.guardianbikes.com/en-US/front-brake-is-rubbing-on-both-sides-of-the-wheel-854112.md): When the front brake is rubbing on both sides of the wheel, it's likely the front fork needs to be rotated to unwrap the brake cables.
- [Saddle and seatpost help](https://help.guardianbikes.com/en-US/saddle-and-seatpost-help-854113.md): Click here to start our Seat and Seatpost guide. How to raise or lower the seat and tighten clamp:. Damaged seat? Reach out to our support team for more help: Contact Us
- [Front brake engages while turning](https://help.guardianbikes.com/en-US/front-brake-engages-while-turning-854196.md): First, ensure the front brakes are facing forward, not towards the frame. If the brake arms are facing the rear of the bike like in the image below, you will need to take off the handlebar and rotate the front of the bike 180 degrees so that the brak
- [Raise handlebar](https://help.guardianbikes.com/en-US/raise-handlebar-854197.md)
- [Training wheels for geared bikes (20" Large, 24", 26")](https://help.guardianbikes.com/en-US/training-wheels-for-geared-bikes-(20%22-large-24%22-26%22)-349398.md): Have a set of training wheels for your geared bike? Watch this video to get the installation done just right!. This is just for our 20" large, 24" and 26" bikes!
- [Training wheels for single speed bikes (14", 16" and 20" small)](https://help.guardianbikes.com/en-US/training-wheels-for-single-speed-bikes-(14%22-16%22-and-20%22-small)-564049.md): Follow this setup video for help installing training wheels on you 14/16/20"S bike. If you are looking to install direct attachment Wald training wheels go here: Wald training wheels
- [Helmet Fitting](https://help.guardianbikes.com/en-US/helmet-fitting-183193.md): Now that you’ve purchased the right helmet, it’s time to get it fastened on properly. This is where many parents make mistakes, so read carefully:
- [Water bottle holder installation](https://help.guardianbikes.com/en-US/water-bottle-holder-installation-183194.md): How to install a water bottle holder on any size bike.
- [Install new grips](https://help.guardianbikes.com/en-US/install-new-grips-186565.md): 1. Slide or cut off the current grips from both sides. A flathead screwdriver will help remove the grips. Inset screwdriver and twist the grip back and forth while pulling it off. 2. Spray a small amount of hairspray (optional, but recommended) into
- [Seat clamp](https://help.guardianbikes.com/en-US/seat-clamp-310342.md): Steps. 1. Open lever on existing seat clamp. 2. Loosen nut until the clamp comes off. 3. Open up the lever on new seat clamp. 4. Loosen the nut on new seat clamp. 5. Place it on the top of seat tube so that the lever is on the chain side and the nut
- [Bike locks](https://help.guardianbikes.com/en-US/bike-locks-316929.md): To set up your lock, first make sure it's set to 00000, then rotate the knob 90 degrees clockwise. Then, set your combination number, rotate the knob again, this time 90 degrees counter-clockwise. Follow the same steps to unlock and lock your bike.
- [Saddle Cover](https://help.guardianbikes.com/en-US/saddle-cover-948697.md)
- [Install a bike bell](https://help.guardianbikes.com/en-US/install-a-bike-bell-340394.md): Ding ding! Check out this video to see how to install your bike bell.
- [Streamers](https://help.guardianbikes.com/en-US/streamers-419645.md): See here how to install streamers on the handlebar!
- [Install bell with shims (12", 14", 16" bikes)](https://help.guardianbikes.com/en-US/install-bell-with-shims-(12%22-14%22-16%22-bikes)-1262456.md): This video shows you how to install a bell on your 12" balance bike, 14", or 16" bike with the shims. The shims will help the bell fit snug on the handlebar.
- [Why doesn't my bell fit on the handlebar?](https://help.guardianbikes.com/en-US/why-doesnt-my-bell-fit-on-the-handlebar-564020.md): To ensure your bell fits securely on your 12" balance bike, 14", or 16" bike, we include shims with your purchase. Here’s what you need to know:. When to Use Shims: If your bell feels loose when installed, you'll need to use the shims provided. These
- [How to use the bike hand pump](https://help.guardianbikes.com/en-US/how-to-use-the-bike-hand-pump-365208.md): Please note the pump can only be installed directly on the 24" and 26" frames. Smaller bikes (12", 14", 16", 20" frames) do not have enough room on the frame for the pump to attach directly. To remove the nuts on the frame, you'll unscrew them counte
- [Wheel Hub Lights](https://help.guardianbikes.com/en-US/wheel-hub-lights-992365.md): How to install lights on the front and rear wheels
- [Where can I find accessories and which ones work with my bike?](https://help.guardianbikes.com/en-US/where-can-i-find-accessories-and-which-ones-work-with-my-bike-130695.md): Check out our accessories page for the full lineup: Accessories and Spare Pars. Looking for a wider or softer saddle? The saddles on our 20", 24", and 26" bikes can easily be swapped out with any saddle that attaches with dual rails.
- [How much do your bikes weigh?](https://help.guardianbikes.com/en-US/how-much-do-your-bikes-weigh-110867.md): 12" Balance Bike = 8.5 lbs. 16 inch = 17.5 lbs. 20 inch small = 20.7 lbs. 20 inch large = 22.9 lbs. 24 inch = 25.5 lbs. 26 inch = 24.75 lbs. 27.5 inch adult small = 30 lbs. 27.5 inch adult large = 30.5 lbs
- [What's the difference between a 20" small and a 20" large?](https://help.guardianbikes.com/en-US/whats-the-difference-between-a-20%22-small-and-a-20%22-large-110908.md): The 20 inch small vs 20 inch large is based on the size of the frame design. Although the two bikes share the same tire size, the 20 inch small bike has a lower seat height so it fits a smaller child. The rest of the frame geometry is then engineered
- [Can I add training wheels to the bikes?](https://help.guardianbikes.com/en-US/can-i-add-training-wheels-to-the-bikes-110910.md): Guardian Training Wheels. LEARNING TO RIDE WITHOUT TRAINING WHEELS. There is an easier and quicker way to teach children to ride a bike. Over the past several years, balance bikes (bikes without pedals), have become incredibly popular by teaching chi
- [Can I put larger tires for mountain biking on my bike?](https://help.guardianbikes.com/en-US/can-i-put-larger-tires-for-mountain-biking-on-my-bike-110912.md): Here are the tire sizes for all of our bikes:. 26 inch = 26 x 1.75 in
- [Can I see an online version of the product manual?](https://help.guardianbikes.com/en-US/can-i-see-an-online-version-of-the-product-manual-110929.md): Here is a PDF:
- [Can I use the bike on trails?](https://help.guardianbikes.com/en-US/can-i-use-the-bike-on-trails-110913.md)
- [What's the recommended tire pressure?](https://help.guardianbikes.com/en-US/whats-the-recommended-tire-pressure-110915.md): 12" Bike - 30 PSI. 14" Bike - 35 PSI. 16" Bike - 35 PSI. 20" Small or Large Bike - 40 PSI. 24" and 26" Bike - 45 PSI
- [Do the bikes include a kickstand?](https://help.guardianbikes.com/en-US/do-the-bikes-include-a-kickstand-110916.md): Yes, all of our PEDAL bikes (not the 12 inch balance bike) come with a high-quality alloy kickstand pre-installed on the bicycle.
- [Can I add a quick release to the wheel?](https://help.guardianbikes.com/en-US/can-i-add-a-quick-release-to-the-wheel-110927.md): No, all of our wheels come equipped with a threaded axle and wheel nuts, so you won't be able to install a quick release. We made this decision because we feel it is a safer option for kids. With all of our 24 and 26 inch bikes, we include a high-qua
- [What type of valve is on the tires?](https://help.guardianbikes.com/en-US/what-type-of-valve-is-on-the-tires-110931.md): We use a Schrader valve on all of our bike tires. For our Balance Bikes only the valve cap operates differently. You will need to push down and turn the cap like a medicine bottle cap. This is required by law. The valve stems on our balance bikes a
- [Can I add gears to a single speed bike?](https://help.guardianbikes.com/en-US/can-i-add-gears-to-a-single-speed-bike-110932.md): Great question! It is not possible to add gears to a single-speed bike. This is because the rear dropouts (where the rear wheel fits in) are only 100mm wide, whereas geared bikes have 130mm wide dropouts to account for the gearing system.
- [Do you sell refurbished bikes?](https://help.guardianbikes.com/en-US/do-you-sell-refurbished-bikes-510731.md): We don't have any returned or refurbished bikes to sell. Instead of having customers who'd like to return their bikes send them back to us, we ask that they donate them to local charities in their community. Although it's a cool return policy, it doe
- [Are your tires and tubes air-filled?](https://help.guardianbikes.com/en-US/are-your-tires-and-tubes-air-filled-549492.md): Yes, all of the wheels on our bikes come with tires and air-filled inner tubes.
- [Are Guardian Bikes suitable for people with special needs?](https://help.guardianbikes.com/en-US/are-guardian-bikes-suitable-for-people-with-special-needs-519125.md): Yes, Guardian Bikes are designed with the needs of all people in mind, including those with special needs. The design removes unnecessary complexities, such as multiple brake levers and coaster brakes, to make riding easier and more enjoyable for chi
- [What are the measurements and geometry of the bike itself? (length, height, width)](https://help.guardianbikes.com/en-US/what-are-the-measurements-and-geometry-of-the-bike-itself-(length-height-width)-523734.md): 12"14" 16" 20" Small 20" Large 24" 26"27.5" Small27.5" LargeGrip to brake lever (Reach)1.25"1.25”1.5”1.5”2.5”2.5”3"3.25"3.5"Ground to the top of grip (min/max)21.75" - 23.25"25.25 -26.5”26.25 -27.5”28.25 - 30”29.25 - 30.5”33.25 -35.5”36.75 - 38"40" -
- [Serial numbers](https://help.guardianbikes.com/en-US/serial-numbers-760771.md): Your bike's serial number can be on a QR code sticker on the frame. It will look something like this:
- [Install brake lever on the left hand side](https://help.guardianbikes.com/en-US/install-brake-lever-on-the-left-hand-side-854201.md): Yes, the brake lever can be installed on the left side of the handlebar!Because all of our bikes are already assembled and boxed in our warehouse, we can't make any adjustments to them before shipment. However, it's pretty easy to do after you receiv
- [How do I teach my child to ride a bike?](https://help.guardianbikes.com/en-US/how-do-i-teach-my-child-to-ride-a-bike-110965.md): 1. How to teach a kid to ride a bike. 2. Transition from a balance bike to a pedal bike. 3. How to change gears on a multi-speed bike. Check out this video that shows you how to remove the pedals. We also offer training wheels which can be added to a
- [Do Guardian Bikes come assembled?](https://help.guardianbikes.com/en-US/do-guardian-bikes-come-assembled-1075010.md): One of the best aspects of ordering a Guardian bike is how easy it is to set up your bike right out of the box. No bicycle mechanic is needed! Set-up time for our 16" or 20" bikes is about 5 minutes or so. Our 24" and 26" takes a bit longer as you ha
- [How do I use a Guardian Bike as a balance bike?](https://help.guardianbikes.com/en-US/how-do-i-use-a-guardian-bike-as-a-balance-bike-1075193.md): You can use any Guardian bike as a balance bike. Simply leave the pedals off the bike, or, if they are installed, remove them using the pedal wrench that came with your bike. The right pedal comes off counterclockwise, and the left pedal comes off by
- [How to maintain a Guardian Bike](https://help.guardianbikes.com/en-US/how-to-maintain-a-guardian-bike-1082559.md): A well-maintained bike isn’t just more fun to ride—it’s safer too! This guide will help you keep your child’s bike in top shape with simple steps for cleaning, tire care, and lubrication. How to Wash Your Guardian Bike. What You’ll Need. • Bucket,
- [How to wash a bike](https://help.guardianbikes.com/en-US/how-to-wash-a-bike-1082560.md): Keeping your bike clean every 4–6 weeks (or after riding in the rain) ensures it looks great, stays safe, and lasts longer. Follow these simple steps to give your child’s bike a thorough wash. What You’ll Need. • Bucket, warm water, and rags: Basi
- [Where are our bikes made?](https://help.guardianbikes.com/en-US/where-are-our-bikes-made-1312782.md): All of our bikes are built in our US factory, which opened in the summer of 2022. You can read more about it HERE. 97% of kids' bikes are imported from China. We are determined to change that! We are moving towards full USA manufacturing by this summ
- [How to Adjust the Brake Lever Reach](https://help.guardianbikes.com/en-US/how-to-adjust-the-brake-lever-reach-1234710.md): Adjusting the brake lever reach is a simple process and can help make the brake levers easier and more comfortable for your rider to use, especially for smaller hands. What You’ll Need:. • The 2mm Allen key (included in your tool kit). Steps to Ad
- [How do I exchange my bike?](https://help.guardianbikes.com/en-US/how-do-i-exchange-my-bike-110488.md): For returns, we ask that you donate locally to a charity. Donating your bike is a great way to give back to the community! We've had customers donate to their church, their local Boys & Girls Club, and even their child's school. Once the donation is
- [How do I return a bike?](https://help.guardianbikes.com/en-US/how-do-i-return-a-bike-110489.md): For returns, we ask that you donate locally to a charity. Donating your bike is a great way to give back to the community! We've had customers donate to their church, their local Boys & Girls Club, and even their child's school. Once the donation is
- [Do you offer a trade in program?](https://help.guardianbikes.com/en-US/do-you-offer-a-trade-in-program-110933.md): We do not offer a trade-in program at this time.
- [How Do I Start a Warranty Claim?](https://help.guardianbikes.com/en-US/how-do-i-start-a-warranty-claim-110934.md): Please take some photos of the issue and relay them to our support team using this link: Contact Us. This helps our team diagnose the problem and decide on the next steps. What’s not covered: Normal wear and tear. Dings, scratches, dents, and damage
- [What is the Guardian Bikes Warranty Policy?](https://help.guardianbikes.com/en-US/what-is-the-guardian-bikes-warranty-policy-110937.md): Our team is passionate about engineering the safest and best bikes for your children and we are obsessed with delivering our customers the absolute best experience. We stand by our products and customers. If there is an issue with your bike, we don’t
- [Do I need to register a bike that was gifted to my child for warranty or support?](https://help.guardianbikes.com/en-US/do-i-need-to-register-a-bike-that-was-gifted-to-my-child-for-warranty-or-support-488467.md): Should you need any support from our team, simply provide an original order number and the purchaser's name. We are committed to ensuring that your investment in our bikes is completely protected and that you and your child can enjoy a worry-free rid
- [Can I change my order after it has been placed?](https://help.guardianbikes.com/en-US/can-i-change-my-order-after-it-has-been-placed-488472.md): However, we can make changes to the shipping address before it ships. Should you wish to change any aspect of your order, such as selecting a different bike color or size, we can assist by canceling your original order. This will allow you to repurch
- [How do I return an accessory?](https://help.guardianbikes.com/en-US/how-do-i-return-an-accessory-549487.md): Here is how the return process works:. 1. Donate the Item(s). We ask that you kindly donate the accessory item(s) to a local charity or organization of your choice. 2. Provide Proof of Donation. To receive your refund or store credit, please email us
- [How do I get a warranty replacement part for my bike?](https://help.guardianbikes.com/en-US/how-do-i-get-a-warranty-replacement-part-for-my-bike-551409.md): Our customer service will take a look at what is needed and help with sending out spare parts and even help out with the installation.