Shifting and gears diagnostic toolUpdated 2 days ago
Click here to start our shifter troubleshooting guide
This guide will help you adjust your shifting by fixing your derailleur or shifter if your chain is falling off, or if you need help replacing your shifter.
Most shifting problems occur if
1. The bike is not pedaled while shifting at the same time. The bike must be pedaled while shifting for the gears to change.
2. The derailleur needs to be adjusted. To adjust the derailleur, watch this video and follow along: