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Guardian Bikes FAQ, technical support, assembly, setup, and product info

Guardian Bikes Help Center

How long will it take it arrive?

Do you have any sales or promotions?

How do I pick the right size bike?

Can I cancel my order with no penalty?

Do you charge my card upfront when I place an order for an out of stock item?

Do you have retailers?

How do I complete my purchase using installments?

How can I stay informed about sales and special offers from Guardian Bikes?

Can I split payments on two credit or debit cards?

How do I make changes to my order?

Do you offer a military, veteran, first responder, or teacher discount?

Can I customize the color of the bike or its parts?

How do I claim the lock and pump offer?

How do I subscribe to marketing alerts from Guardian Bikes?

Why does the price change from the cart to checkout at Guardian Bikes?

How do I unsubscribe from marketing texts and emails?

What's the Guardian Bike return policy?

Ordering

How do I choose a size?

How do I measure my child's leg length/inseam and why is it important?

I'm a small adult. Can I ride a kids Guardian Bike?

Why is the recommended bike size different than another bike my child has tried?

What's the difference between a 20" small and a 20" large?

In RideSizer, when I put in the height it tells me one size and when I put in their leg length it tells me another. Which size should I choose?

Do your bikes have a rider weight limit?

Sizing

What is the Guardian Bikes shipping policy?

How long does it take to arrive?

Where do you ship to?

Do you require a signature for delivery?

How big is the bike box?

Can you ship to a Military address?

Can you ship to a PO Box?

What is the process if my bike arrives damaged?

How do I upgrade to faster delivery?

How do I address a missing or incorrect item in my order?

How do I provide special delivery instructions to FedEx for my order?

Do you offer international shipping or shipping to Canada?

What should I do if my delivery says it was delivered, but I can't find it?

This is a gift. What does the bike box look like?

Shipping

Front brake diagnostic tool

New bike assembly instructions

Can I add pedals to the 12" balance bike?

Front brake is not working

Rear brake

Tires and tubes

Handlebar and stem

Front brake rubbing on both sides of the wheel

Saddle and seatpost help

Front brake engages while turning

Balance Bike

Chain help

Training wheel installation

Pedals

Raise Handlebar

Rear wheel locked up (brakes not rubbing)

Front brake is rubbing on both sides of the wheel

Older Wald training wheels for 14", 16" and 20" small bikes

14", 16", 20" Small Bike

Shifting and gears diagnostic tool

Training wheel installation (geared bike)

Raise handlebar

Tire and tube

20" Large Bike

Connecting the front brake

Front brake is rubbing on one side of the wheel

Front wheel and brakes setup guide

24" and 26" Bike

Bike Support

Training wheels for geared bikes (20" Large, 24", 26")

Training wheels for single speed bikes (14", 16" and 20" small)

Helmet Fitting

Water bottle holder installation

Install new grips

Seat clamp

Bike locks

Saddle Cover

Install a bike bell

Streamers

Install bell with shims (12", 14", 16" bikes)

Why doesn't my bell fit on the handlebar?

How to use the bike hand pump

Wheel Hub Lights

Accessories

Where can I find accessories and which ones work with my bike?

How much do your bikes weigh?

What is my bike SKU?

Can I add training wheels to the bikes?

Can I put larger tires for mountain biking on my bike?

Can I see an online version of the product manual?

Can I use the bike on trails?

What's the recommended tire pressure?

Do the bikes include a kickstand?

Can I add a quick release to the wheel?

What type of valve is on the tires?

Can I add gears to a single speed bike?

Do you sell refurbished bikes?

Are your tires and tubes air-filled?

Are Guardian Bikes suitable for people with special needs?

What are the measurements and geometry of the bike itself? (length, height, width)

Serial numbers

Install brake lever on the left hand side

How do I teach my child to ride a bike?

Do Guardian Bikes come assembled?

How do I use a Guardian Bike as a balance bike?

How to maintain a Guardian Bike

How to wash a bike

Where are our bikes made?

Product FAQs

How do I exchange my bike?

How do I return a bike?

Do you offer a trade in program?

How Do I Start a Warranty Claim?

What is the Guardian Bikes Warranty Policy?

Do I need to register a bike that was gifted to my child for warranty or support?

Can I change my order after it has been placed?

How do I return or exchange an accessory?

How do I get a warranty replacement part for my bike?

Exchanges, Returns, and Warranty

How to Adjust the Brake Lever Reach

Information on sales, promotions, and ordering a Guardian Bike

How to choose the correct size Guardian bike

Get help with helmet fit, training wheel installation, bottle cages and more

Learn more about our easy exchange, return, and warranty policies

Adjusting the brake lever reach is a simple process and can help make the brake levers easier and more comfortable for your rider to use, especially for smaller hands. What You’ll Need:. •    The 2mm Allen key (included in your tool kit). Steps to Ad

Adjusting the brake lever reach is a simple process and can help make the brake levers easier and more comfortable for your rider to use, especially for smaller hands.What You&#x2019;ll Need:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;The 2mm Allen key (included in your tool kit)Steps to Adjust:&#xA0; &#xA0; 1. &#xA0; &#xA0;Use the 2mm Allen key to turn the small reach adjustment screw on the brake lever.&#xA0; &#xA0; 2. &#xA0; &#xA0;Turn the screw clockwise to bring the lever closer to the handlebar.&#xA0; &#xA0; 3. &#xA0; &#xA0;Turn it counterclockwise to move it farther away. &#x1F6E0;&#xFE0F;&#xA0;Check out this quick video for help:<a href="https://youtu.be/f7tSv826DMY?si=OYCF2tZvI2Z9-APB">Brake lever reach</a> Important Tip:If the screw is turned too much, it can cause the rear brake pads to rub against the rim. After making your adjustments:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Lift the rear of the bike by the seat.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Spin the rear wheel.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;If it spins freely, you&#x2019;re all set! If the wheel doesn&#x2019;t spin freely, simply back off the adjustment screw a bit until the rubbing stops.

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