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Information on orders, sizing, and delivery

How long does it take it arrive?

All in-stock bikes typically arrive in 2-5 business days. Bikes are typically shipped via Fedex.  Orders placed before 3pm CST Monday - Friday will ship same day.  Orders after 3pm CST will ship next business day.  Please allow 5-6 shipping days to H

How do I pick the right size bike?

Finding the right fit for your child's bike is so important, not only so that the child can comfortably and confidently ride, but so that they can ride safely. That is why we have launched a revolutionary new sizing tool on our website called RideSiz

Can I cancel my back order with no penalty?

Absolutely! If you change your mind and want to cancel your backorder bike, just contact us via email, phone, or chat with your order number & we'll get you taken care of.

Do you charge my card upfront when I place an order for an out of stock item?

That's a great question! We charge the card upfront for pre-orders and backorders. We do this because we operate our store through Shopify, and we are not able to store credit card pre-payment information for more than 2 weeks in their system for pur

Do you have retailers?

Short answer: no. We only sell our bikes on our because we can offer a better experience to our customers. For helping parents choose the correct size, we launched a technology on our site called RideSizer - RideSizer for Guardian b