What's the Guardian Bike return policy?Updated 16 days ago

Our return policy lasts 365 days from the delivery date of your item(s).

For returning bikes and/or accessories, we ask you to donate the item(s) to a local charity or non-profit of your choosing. Once the donation is complete, please send us a photo of the donation receipt along with a photo of the item(s) at the organization, and we will credit your original purchasing card in full. Please make sure the item(s) itself is shown in the photo and the items in the photo match the items on the receipt. If you need help finding a charity or organization, our team will happily contact places in your area to ensure an easy & hassle-free experience. 

For gift cards, please reach out to our team to process a return for a full refund. Note that any gift cards that have been used are non-refundable. If you return a product that was purchased using a Guardian Bikes gift card, you will be refunded in store credit.

For expedited shipping, the products will be fully refunded but only a partial refund will occur on shipping to a total of $29 (regular ground amount).  The full expedited shipping charge will NOT be refunded in full.

Refund Processing Time

Once we receive a photo of the donation receipt, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

You will also receive a confirmation email that the refund has been processed. Please allow 1-2 billing cycles for the credit to appear on your statement. 

Please note: Free returns are only allowed on sales in the continental USA. Sales outside the continental USA will be responsible for paying the shipping costs back to our warehouse.

Hawaii and Alaska

Hawaii and Alaska returns must be donated to receive a full refund of the bike and shipping.