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Guardian Bikes

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How do I unsubscribe from marketing texts and emails?

How long will it take it arrive?

Do you have any sales or promotions?

How do I pick the right size bike?

Can I cancel my order with no penalty?

Do you charge my card upfront when I place an order for an out of stock item?

Do you have retailers?

Financing: how do I complete my purchase using Shop Pay installments?

How can I stay informed about sales and special offers from Guardian Bikes?

Can I split payments on two credit or debit cards?

How do I make changes to my order?

Do you offer a military, veteran, first responder, or teacher discount?

Can I customize the color of the bike or its parts?

How do I claim the lock and pump offer?

How do I subscribe to marketing alerts from Guardian Bikes?

Why does the price change from the cart to checkout at Guardian Bikes?

Ordering

How do I exchange for a different size?

How do I return a bike?

Do you offer a trade in program?

How Do I Start a Warranty Claim?

What is the Guardian Bikes Warranty Policy?

What's the Guardian Bike return policy?

Do I need to register a bike that was gifted to my child for warranty or support?

Can I change my order after it has been placed?

How do I return an accessory?

How do I get a warranty replacement part for my bike?

Exchanges/Returns/Warranty

What is the RideSizer tool?

How do I measure my child's inseam (leg length)& why is it important?

I'm a small adult. Can I ride a Guardian Bike?

How do I teach my kid to ride a bike?

Why is the recommended bike size different than another bike my child has tried?

What's the difference between a 20" small and a 20" large?

In RideSizer, when I put in the height it tells me one size and when I put in their leg length it tells me another. Which size should I choose?

Do your bikes have a rider weight limit?

Sizing

What is the Guardian Bikes smooth ride guarantee?

What is the Guardian Bikes shipping policy?

How long does it take to arrive?

Where do you ship to?

Do you require a signature for delivery?

How big is the bike box?

Can you ship to a Military address?

Can you ship to a PO Box?

What is the process if my bike arrives damaged?

How do I upgrade to faster delivery?

How do I address a missing or incorrect item in my order?

How do I provide special delivery instructions to FedEx for my order?

Do you offer international shipping or shipping to Canada?

How long does it usually take to receive an order?

What should I do if my delivery says it was delivered, but I can't find it?

Shipping

Front brake not working

Training Wheel Installation

Rear brake help

Shifter Help

Tire and Tube Help

Pedal Help

Seat and Seatpost Help

Front Brake Help

Setup your new bike

Single Speed Chain Help - 14", 16", 20" small

Handlebar and Stem Help

24" and 26" Setup Help

Front brake is rubbing on one side of the wheel - 24" and 26"

Front brake rubbing on both sides of the wheel

Connecting the front brake

Technical Support

Training wheels for geared bikes (20" Large, 24", 26")

Training wheels single speed bikes (14", 16" and 20" small)

Helmet Fitting

Water bottle holder installation

Install new grips

Seat clamp

Bike locks

Install a bike bell

Why doesn't my bell fit on the handlebar?

How to use the bike hand pump

Streamers

Accessories

Where can I find accessories and which ones work with my bike?

How much do your bikes weigh?

What is my bike SKU?

This is a gift. What does the bike box look like?

Can I add training wheels to the bikes?

Can I put larger tires for mountain biking on my bike?

Can I see an online version of the product manual?

Can I use the bike on trails?

What's the recommended tire pressure?

Do the bikes include a kickstand?

Can I add a quick release to the wheel?

What type of valve is on the tires?

Can I add gears to a single speed bike?

Do you sell refurbished bikes?

Are your tires and tubes air-filled?

Are Guardian Bikes suitable for children with special needs?

What are the measurements and geometry of the bike itself? (length, height, width)

Can I add pedals to the 12" balance bike?

Serial numbers

Product FAQs

Older model training wheels for 14", 16" and 20" small bikes

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