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Guardian Bikes

Address changes:&#xA0;To update your shipping address on your order before it ships, please reach out to our customer support team with the new address and we will make the change for you.&#xA0;If the order has been assigned tracking, we will not be able to make and changes to the shipment.&#xA0;<div data-block="true" data-editor="4okr3" data-offset-key="7jc9v-0-0" id="isPasted"><div data-offset-key="7jc9v-0-0">We can&apos;t make any changes to the billing information once an order has been placed.&#xA0;</div> Item changes: We cannot change any items in an order after it&apos;s been placed, so it&apos;s always best that we cancel those times &amp; have you repurchase when you&apos;re ready.&#xA0; <div data-block="true" data-editor="3sq4" data-offset-key="2valh-0-0" id="isPasted">Follow this link to <a href="https://help.guardianbikes.com/en-US/contact" rel="noopener noreferrer" target="_blank">Contact Us</a></div> </div>

Address changes: To update your shipping address on your order before it ships, please reach out to our customer support team with the new address and we will make the change for you. If the order has been assigned tracking, we will not be able to ma

How do I make changes to my order?

Ordering

How long will it take it arrive?

Do you have any sales or promotions?

How do I pick the right size bike?

Can I cancel my order with no penalty?

Do you charge my card upfront when I place an order for an out of stock item?

Do you have retailers?

How do I complete my purchase using Shop Pay installments?

How can I stay informed about sales and special offers from Guardian Bikes?

Can I split payments on two credit or debit cards?

Do you offer a military, veteran, first responder, or teacher discount?

Can I customize the color of the bike or its parts?

How do I claim the lock and pump offer?

How do I subscribe to marketing alerts from Guardian Bikes?

Why does the price change from the cart to checkout at Guardian Bikes?

How do I unsubscribe from marketing texts and emails?

How do I exchange for a different size?

How do I return a bike?

Do you offer a trade in program?

How Do I Start a Warranty Claim?

What is the Guardian Bikes Warranty Policy?

What's the Guardian Bike return policy?

Do I need to register a bike that was gifted to my child for warranty or support?

Can I change my order after it has been placed?

How do I return an accessory?

How do I get a warranty replacement part for my bike?

Exchanges, Returns, and Warranty

What is the Guardian Bikes smooth ride guarantee?

What is the Guardian Bikes shipping policy?

How long does it take to arrive?

Where do you ship to?

Do you require a signature for delivery?

How big is the bike box?

Can you ship to a Military address?

Can you ship to a PO Box?

What is the process if my bike arrives damaged?

How do I upgrade to faster delivery?

How do I address a missing or incorrect item in my order?

How do I provide special delivery instructions to FedEx for my order?

Do you offer international shipping or shipping to Canada?

How long does it usually take to receive an order?

What should I do if my delivery says it was delivered, but I can't find it?

This is a gift. What does the bike box look like?

Shipping

Front brake diagnostic tool

New bike assembly instructions

Can I add pedals to the 12" balance bike?

Front brake is not working

Rear brake

Tires and tubes

Handlebar and stem

Front brake rubbing on both sides of the wheel

Saddle and seatpost help

Front brake engages while turning

Balance Bike

Chain help

Training wheel installation

Pedals

Raise Handlebar

Rear wheel locked up (brakes not rubbing)

Front brake is rubbing on both sides of the wheel

Older Wald training wheels for 14", 16" and 20" small bikes

14", 16", 20" Small Bike

Shifting and gears diagnostic tool

Training wheel installation (geared bike)

Raise handlebar

Tire and tube

20" Large Bike

Connecting the front brake

Front brake is rubbing on one side of the wheel

Front wheel and brakes setup guide

24" and 26" Bike

Product Support

What is the RideSizer tool?

How do I measure my child's inseam (leg length)& why is it important?

I'm a small adult. Can I ride a Guardian Bike?

Why is the recommended bike size different than another bike my child has tried?

What's the difference between a 20" small and a 20" large?

In RideSizer, when I put in the height it tells me one size and when I put in their leg length it tells me another. Which size should I choose?

Do your bikes have a rider weight limit?

Sizing

Training wheels for geared bikes (20" Large, 24", 26")

Training wheels single speed bikes (14", 16" and 20" small)

Helmet Fitting

Water bottle holder installation

Install new grips

Seat clamp

Bike locks

Saddle Cover

Install a bike bell

Streamers

Why doesn't my bell fit on the handlebar?

How to use the bike hand pump

Wheel Hub Lights

Accessories

Where can I find accessories and which ones work with my bike?

How much do your bikes weigh?

What is my bike SKU?

Can I add training wheels to the bikes?

Can I put larger tires for mountain biking on my bike?

Can I see an online version of the product manual?

Can I use the bike on trails?

What's the recommended tire pressure?

Do the bikes include a kickstand?

Can I add a quick release to the wheel?

What type of valve is on the tires?

Can I add gears to a single speed bike?

Do you sell refurbished bikes?

Are your tires and tubes air-filled?

Are Guardian Bikes suitable for people with special needs?

What are the measurements and geometry of the bike itself? (length, height, width)

Serial numbers

Install brake lever on the left hand side

How do I teach my child to ride a bike?

Product FAQs

How do I make changes to my order?Updated 10 days ago