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Exchanges, Returns, and Warranty

Learn more about our easy exchange, return, and warranty policies

How do I exchange my bike?

How do I return a bike?

To start a return please contact us with your request and order number. For returns, we ask that you donate locally to a charity. Donating your bike is a great way to give back to the community! We've had customers donate to their church, their local

Do you offer a trade in program?

We do not offer a trade-in program at this time.

How Do I Start a Warranty Claim?

Please take some photos of the issue and relay them to our support team using this link: Contact Us. This helps our team diagnose the problem and decide on the next steps. What’s not covered: Normal wear and tear. Dings, scratches, dents, and damage

What is the Guardian Bikes Warranty Policy?

Our team is passionate about engineering the safest and best bikes for your children and we are obsessed with delivering our customers the absolute best experience. We stand by our products and customers. If there is an issue with your bike, we don’t

Do I need to register a bike that was gifted to my child for warranty or support?

Should you need any support from our team, simply provide an original order number and the purchaser's name. We are committed to ensuring that your investment in our bikes is completely protected and that you and your child can enjoy a worry-free rid

Can I change my order after it has been placed?

However, we can make changes to the shipping address before it ships. Should you wish to change any aspect of your order, such as selecting a different bike color or size, we can assist by canceling your original order. This will allow you to repurch

How do I return an accessory?

Please contact us to initiate your return. Here is how the return process works:. 1. Donate the Item(s). We ask that you kindly donate the accessory item(s) to a local charity or organization of your choice. 2. Provide Proof of Donation. To receive y

How do I get a warranty replacement part for my bike?

Our customer service will take a look at what is needed and help with sending out spare parts and even help out with the installation.