How Do I Start a Warranty Claim?Updated a year ago
Please take some photos of the issue and email them to [email protected]. This helps our team diagnose the problem and decide on the next steps. You can also submit a warranty claim here. Please also include your bikes order number.
What’s not covered: Normal wear and tear. Dings, scratches, dents, and scuffs. We want your kid to use and love our bike, but we don’t cover the wear and tear from use.