How do I return a bike?Updated 3 months ago

Returns

Our return policy lasts 365 days from the delivery date of your item(s). 

For returns, we ask that you donate locally to a charity. 
Donating your bike is a great way to give back to the community! We've had customers donate to their church, their local Boys & Girls Club, and even their child's school. 

Once the donation is complete, just send us the proof of donation (donation receipt + photo of the bike being dropped off at the charity) and we'll complete your refund in full. 

To start a return please email us your request and order number to [email protected]

HAWAII and ALASKA:

Returns - Orders shipped to Hawaii and Alaska must be donated to receive a full refund of the bike and shipping. We do not cover return shipping costs. 

If Expedited Shipping:  The products will be fully refunded but only a partial refund will occur on shipping to a total of $29 (regular ground amount).  The full expedited shipping charge will NOT be refunded in full