How do I return a bike?

Our return policy lasts 365 days from the delivery date of your item(s).

For returns, we ask that you donate locally to a charity.
Donating your bike is a great way to give back to the community! We've had customers donate to their church, their local Boys & Girls Club, and even their child's school.

Once the donation is complete, just send us the proof of donation (donation receipt + photo of the bike being dropped off at the charity) and we'll complete your refund in full. Please make sure the bike itself is shown in the photo and the receipt lists teh items that were donated.

Please note that refunds are issued back to the purchaser's original payment method. Handwritten notes and/or donations to individuals are not accepted as proof of donation. The receipt must confirm and match the donated items shown in the photo.

HAWAII and ALASKA

Returns - Orders shipped to Hawaii and Alaska must be donated to receive a full refund of the bike and shipping.

Expedited Shipping - The products will be fully refunded but only a partial refund will occur on shipping to a total of $29 (regular ground amount). The full expedited shipping charge will NOT be refunded in full.

How do I return a bike?Updated a month ago

Our return policy lasts 365 days from the delivery date of your item(s).