How do I return a bike?Updated 13 days ago
While we're bummed to hear it's not working out, we can certainly help with your return.
Our return policy lasts 365 days from the delivery date of your item(s).
For returns, we ask that you donate locally to a charity.
Donating your bike is a great way to give back to the community! Once the donation is complete, just send us the proof of donation (donation receipt + photo of the bike being dropped off at the charity) and we'll complete your refund in full.
For Expedited Shipping: The products will be fully refunded but only a partial refund will occur on shipping to a total of $29 (regular ground amount). The full expediated shipping charge will NOT be refunded in full
To start a return please email us your request and order number to [email protected]
HAWAII and ALASKA:
Returns - Hawaii and Alaska must be done with the donation option to receive a full refund of the bike and shipping. If you prefer shipping the item back to us we will not refund return shipping only the item and shipping cost to you.
Size Exchanges - We are unable to do size exchanges due to shipping cost to these locations but you can do a return and reorder the correct size.