Shipping policy, transit times, and more
Bikes: $29 flat fee. If you order more than one bike, you’ll only pay shipping on the first bike- additional bikes ship free!. Accessories & Spare Parts (without a bike): $6.99 flat fee. Continental U.S.: Bikes ship via FedEx Ground, and small parts/
In-stock bikes typically arrive in 2-3 days. Bikes are shipped with FedEx Ground. If a bike is out of stock, there will be an estimated ship date range near the 'add to cart' button. Orders placed before 2 pm EST will ship the same day. For Hawaii an
For Hawaii and Alaska, please allow 5-6 shipping days. In the event of a free shipping promotion, HI and AK will be excluded.
No signature is required for delivery. FedEx will leave your Guardian Bike right at your front porch or doorstep if you’re not home, so you don’t need to worry about being there to receive it.
Here are the box dimensions for all of our bikes. Preview of bike box:.
At this time, we’re not able to ship Guardian Bikes to APO/FPO addresses. Our bike boxes are too large for the USPS limits. Packages can’t exceed 108 inches in combined length and girth, and even our smallest bike box measures 111 inches. We’re alway
Only our 12” and 14” bikes can be shipped to PO boxes. Larger bikes can’t be shipped to P.O. boxes because USPS has a size limit of 108 inches in combined length and girth, and our bigger bike boxes exceed that limit. If your order contains only acce
If any damage occurs to your Guardian Bike, please send us a photo of the issue along with your order number! Our customer service team will help out as quickly as possible: Contact Us
We work hard to get your order to you quickly! Most bikes and accessories arrive within about 2 days of being shipped, though delivery times can vary depending on your location. Although we don’t offer expedited shipping options, most customers recei
If you find that something is missing or incorrect upon receiving your order, please follow these steps:. For a quick resolution, please provide an image of the incorrect item and shipping labels on the package.
Yes! If you have specific delivery instructions for FedEx, please Contact Us as soon as possible. We can pass your request along to FedEx before your order ships. Once an order has been assigned a tracking number, however, we’re unable to make change
We are currently only selling in the USA on our website, and we ship to all 50 states. In the future, we plan to sell into other countries but we don't have an exact date yet. If you'd like to receive updates, please sign up for the newsletter at the
Firstly, don't worry. If this happens, we've got you covered. It’s not uncommon for FedEx packages to be misdelivered and then brought to the correct address later in the day, so we recommend waiting 24 hours after the package was marked delivered. W
Our boxes just have the Guardian badge on them, so it's a "G" with wings. There is no photo of a bike on the box, with the exception of a small bike on the top flap, which is required by law. Here is a photo of one of our bike boxes:.