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Shipping policy, transit times, and more

What is the Guardian Bikes smooth ride guarantee?

Our team is passionate about engineering the safest and best bikes for your children and we are committed to delivering the absolute best experience for our customers. We stand by our products and customers. If there is an issue with your bike, we do

What is the Guardian Bikes shipping policy?

We charge a shipping fee of $29 for a bike (multiple bikes will be charged $29 for the first bike and free shipping on the additional bikes) and $5 for any accessory or spare part order without a bike for the continental U.S. We ship via FedEx Ground

How long does it take to arrive?

In-stock bikes typically arrive in 2-3 days. Bikes are shipped with Fedex. If a bike is out of stock, there will be an estimated ship date range near the 'add to cart' button. Orders placed before 3pm CST will ship same day. Orders placed after 3 pm

Where do you ship to?

We are currently only shipping bikes to all 50 states. Contiguous USA:. We ship via FedEx Ground. The average delivery time is about 1-5 business days for in-stock bikes. For Hawaii and Alaska please allow 5-6 shipping days

Do you require a signature for delivery?

No, we do not require a signature for delivery. FedEx will leave the bike on your front porch or doorstep for you if you are not home.

How big is the bike box?

Here are the box dimensions for all of our bikes. Guardian ETHOS. 14 inch = 38 X 8 X 23 in. 16 inch = 45 x 8 x 25 in. 20 inch small = 52 x 8 x 30 in. 20 inch large = 53 x 8 x 30 in. 24 inch = 48 x 11 x 26 in. Guardian AIROS. 16 inch = 45 x 8 x 25 in.

Can you ship to a Military address?

We are currently not able to ship to APO/FPO addresses because our bike boxes are too large to be shipped by USPS. For shipping USPS, you cannot ship packages over 108 in length & girth. Even our smallest bike exceeds that at 111 inches in length & g

Can you ship to a PO Box?

Orders containing only accessories and small parts are shipped with USPS.

What is the process if my bike arrives damaged?

If your Guardian Bike arrives with any damage, please send us a photo of the issue! Our customer service team will definitely help out as quickly as possible. We'll get you taken care of!

How do I upgrade to faster delivery?

We strive to provide rapid delivery for all our items. Most of our orders, including bikes, generally arrive within 2 days. However, the delivery window can vary based on your location. We do not, at this time, offer any expedited options.

How do I address a missing or incorrect item in my order?

We apologize for any inconvenience caused by a missing or incorrect item in your order. If you find that there's something missing or incorrect upon receiving your order, please follow these steps:. For a quick resolution, please provide an image of

How do I provide special delivery instructions to FedEx for my order?

If you have specific delivery instructions for FedEx, please inform us as soon as possible. We can convey your instructions directly to FedEx through our portal to ensure they follow your specified directions. Whether it's a special code or any other

Do you offer international shipping or shipping to Canada?