Shipping policy, transit times, and more
Our team is passionate about engineering the safest and best bikes for your children and we are committed to delivering the absolute best experience for our customers. We stand by our products and customers. If there is an issue with your bike, we do
We charge a shipping fee of $29 for a bike (multiple bikes will be charged $29 for the first bike and free shipping on the additional bikes) and $5 for any accessory or spare part order without a bike for the continental U.S. We ship via FedEx Ground
Good question! Currently, our bikes are not sold on Amazon. If we do offer them again on Amazon, Amazon only offers a 30-day return window, whereas we offer the Smooth Ride Guarantee of a 365-day return window. The warranty & shipping estimates are
All in-stock bikes typically arrive in 2-5 business days. Bikes are typically shipped via Fedex. Orders placed before 3pm CST will ship same day on weekdays. Orders placed after that or on weekends will ship next business day. For Hawaii and Alaska
We are currently only shipping bikes to all 50 states. Contiguous USA:. We ship via FedEx Ground. The average delivery time is about 1-5 business days for in-stock bikes. For Hawaii and Alaska please allow 5-6 shipping days
No, we do not require a signature for delivery. FedEx will leave the bike on your front porch or doorstep for you if you are not home.
Here are the box dimensions for all of our bikes. Guardian ETHOS. 14 inch = 38 X 8 X 23 in. 16 inch = 45 x 8 x 25 in. 20 inch small = 52 x 8 x 30 in. 20 inch large = 53 x 8 x 30 in. 24 inch = 48 x 11 x 26 in. Guardian AIROS. 16 inch = 45 x 8 x 25 in.
We are currently not able to ship to APO/FPO addresses because our bike boxes are too large to be shipped by USPS. For shipping USPS, you cannot ship packages over 108 in length & girth. Even our smallest bike exceeds that at 111 inches in length & g
At this time, we are unable to deliver to a PO Box due to the size of the bike box. We can ship accessories to PO boxes.