Something not working right? Bike setup?
Are the front brake arms not moving when you pull the brake lever?. Don't worry, it's likely that the front brake actually is working! See the video here to learn how the SureStop Brake System operates.Please note: the bike has to have weight on it &
Follow this setup video for help with the single speed (14", 16", and 20" small) training wheels:. For Wald training wheels, click here. For geared bikes (20" large, 24", 26"), see this video:.
Click here to start our Rear Brake troubleshooting guide. If you are noticing the rear brake is clamped down on the wheel, check the handlebar rotation. Make sure nothing is pulling on the brake line Your handlebars may be rotated 360 degrees. Don't
Click here to start our shifter troubleshooting guide. This guide will help you adjust your shifting by fixing your derailleur or shifter, if your chain is falling off, or if you need help replacing your shifter. Most shifting problems occur if. 1. T
Click here to start our Tire and Tube repair guide. Tube not holding air?. It's an inconvenience, but occasionally, tubes may fail to hold air. Don't worry; we're here to assist you in resolving this issue swiftly and efficiently. What should you do?
Click here to start our Pedal troubleshooting guide. The right pedal tightens clockwise and the left pedal tightens counter-clockwise. This allows both pedals to stay tight as your child rides! If the pedals are not labeled, you can find whether it's
Click here to start our Seat and Seatpost guide. How to raise or lower the seat and tighten clamp:. Damaged seat? Reach out to our support team for more help: [email protected]
This tool will help you diagnose and fix any issue with the front brake:. Click here to start Front Brake troubleshooting.
First get the SKU for your bike off the box. It will look like this:. Once you have that you can CLICK HERE to find your setup guide,
Click for our single speed chain troubleshooting guide. Chain loose?. Noisy chain?.
Click here to start our Handlebar and Stem guide. This guide will help you raise your handlebars, replacing your handlebars, setting up your handlebars, replacing a stem, or moving your brake lever.
Click here to start our 24" and 26" setup help guide. This guide will help you setup the front brake of your 24" or 26" bike from aligning the front wheel to fixing any brake rubbing issues.
Is the front brake rubbing on one side of the wheel on your 24" or 26" bike?. Don't worry! It's an easy fix!. Once you've checked the wheel alignment and still find one brake pad rubbing, simply adjust the brake tension screws using a Phillips head s
When the front brake is rubbing on both sides of the wheel, it's likely the front fork needs to be rotated to unwrap the brake cables.