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Exchanges/Returns/Warranty

Learn more about our easy exchange or return policies

How do I exchange for a different size?

Returns - Bikes shipped to Hawaii and Alaska must be donated to receive a full refund of the bike and shipping. We do not cover return shipping costs from Hawaii or Alaska.

How do I return a bike?

While we're bummed to hear it's not working out, we can certainly help with your return. Our return policy lasts 365 days from the delivery date of your item(s). For returns, we ask that you donate locally to a charity. Donating your bike is a great

Do you offer a trade in program?

We do not offer a trade-in program at this time, but we hope to have one in the future!

How Do I Start a Warranty Claim?

Please take some photos of the issue and email them to [email protected]. This helps our team diagnose the problem and decide on the next steps. You can also submit a warranty claim here.  Please also include your bikes order number. What’s not

What is the Guardian Bikes Warranty Policy?

Our team is passionate about engineering the safest and best bikes for your children and we are obsessed with delivering our customers the absolute best experience. We stand by our products and customers. If there is an issue with your bike, we don’t

What's the Guardian Bike return policy?

Our return policy lasts 365 days from the delivery date of your item(s). Please reach out to our team at [email protected] to start the process at any point during the 365-day return window. After your return is complete, you will be refunded in

Do I need to register a bike that was gifted to my child for warranty or support?

No registration is necessary for Guardian Bikes, even if the bike was a gift. You can just provide us with the original order number and purchaser's name for any support or warranty claims. We are committed to ensuring that your investment in our bik

Can I change my order after it has been placed?

Once an order has been placed with Guardian Bikes, modifications are not possible. However, should you wish to change any aspect of your order, such as selecting a different bike frame size, we can assist by canceling your original order. This will a