Learn more about our easy exchange, return, and warranty policies
For returns, we ask that you donate locally to a charity. Donating your bike is a great way to give back to the community! We've had customers donate to their church, their local Boys & Girls Club, and even their child's school. Once the donation is
For returns, we ask that you donate locally to a charity. Donating your bike is a great way to give back to the community! We've had customers donate to their church, their local Boys & Girls Club, and even their child's school. Once the donation is
We do not offer a trade-in program at this time.
Please take some photos of the issue and relay them to our support team using this link: Contact Us. This helps our team diagnose the problem and decide on the next steps. What’s not covered: Normal wear and tear. Dings, scratches, dents, and damage
Our team is passionate about engineering the safest and best bikes for your children and we are obsessed with delivering our customers the absolute best experience. We stand by our products and customers. If there is an issue with your bike, we don’t
Should you need any support from our team, simply provide an original order number and the purchaser's name. We are committed to ensuring that your investment in our bikes is completely protected and that you and your child can enjoy a worry-free rid
However, we can make changes to the shipping address before it ships. Should you wish to change any aspect of your order, such as selecting a different bike color or size, we can assist by canceling your original order. This will allow you to repurch
Here is how the return process works:. 1. Donate the Item(s). We ask that you kindly donate the accessory item(s) to a local charity or organization of your choice. 2. Provide Proof of Donation. To receive your refund or store credit, please email us
Our customer service will take a look at what is needed and help with sending out spare parts and even help out with the installation.