Learn more about our easy exchange or return policies
Returns - Hawaii and Alaska must be done with the donation option to receive a full refund of the bike and shipping. If you prefer shipping the item back to us we will not refund return shipping only the item and shipping cost to you. Size Exchanges
While we're bummed to hear it's not working out, we can certainly help with your return. Our return policy lasts 365 days from the delivery date of your item(s). For returns, we ask that you donate locally to a charity or individual in need. Donating
We do not offer a trade-in program at this time, but we hope to have one in the future!
Please take some photos of the issue and email them to [email protected]. This helps our team diagnose the problem and decide on the next steps. You can also submit a warranty claim here. Please also include your bikes order number. What’s not
Our team is passionate about engineering the safest and best bikes for your children and we are obsessed with delivering our customers the absolute best experience. We stand by our products and customers. If there is an issue with your bike, we don’t
Our return policy lasts 365 days from the delivery date of your item(s). Please email our team at [email protected] or go to this link to start the process at any point during the specified time frame. After your return is complete, you will be