Exchanges/Returns/Warranty

Learn more about our easy exchange or return policies

How do I exchange for a different size?

Returns - Bikes shipped to Hawaii and Alaska must be donated to receive a full refund of the bike and shipping. We do not cover return shipping costs from Hawaii or Alaska.

How do I return a bike?

Our return policy lasts 365 days from the delivery date of your item(s). For returns, we ask that you donate locally to a charity. Donating your bike is a great way to give back to the community! We've had customers donate to their church, their loca

Do you offer a trade in program?

We do not offer a trade-in program at this time. We do offer a 365 day return policy though! Read more here.

How Do I Start a Warranty Claim?

Please take some photos of the issue and email them to [email protected]. This helps our team diagnose the problem and decide on the next steps. What’s not covered: Normal wear and tear. Dings, scratches, dents, and scuffs. We want your kid to u

What is the Guardian Bikes Warranty Policy?

Our team is passionate about engineering the safest and best bikes for your children and we are obsessed with delivering our customers the absolute best experience. We stand by our products and customers. If there is an issue with your bike, we don’t

What's the Guardian Bike return policy?

Our return policy lasts 365 days from the delivery date of your item(s). Please reach out to our team at [email protected] to start the process at any point during the 365-day return window. After your return is complete, you will be refunded in

Do I need to register a bike that was gifted to my child for warranty or support?

You can just provide us with the original order number and purchaser's name for any support or warranty claims. We are committed to ensuring that your investment in our bikes is completely protected and that you and your child can enjoy a worry-free

Can I change my order after it has been placed?

However, we can make changes to the shipping. Should you wish to change any aspect of your order, such as selecting a different bike color or size, we can assist by canceling your original order. This will allow you to repurchase the desired product

How do I return an accessory?

Step 1: Contact Customer Support If you need to return an accessory, just reach out to our customer support team. Let us know which item(s) you want to return. Step 2: Receive Upfront Refund Once we confirm your return request, we will process a refu

How do I get a warranty replacement part for my bike?

Our customer service will take a look at what is needed and help with sending out spare parts and even help out with the installation. We also have a lineup of common replacement parts that you can purchase here: Spare Parts