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Exchanges/Returns/Warranty

6 articles

Learn more about our easy exchange or return policies

Articles

How do I exchange for a different size?

Returns - Hawaii and Alaska must be done with the donation option to receive a full refund of the bike and shipping.  If you prefer shipping the item back to us we will not refund return shipping only the item and shipping cost to you. Size Exchanges

How do I return a bike?

While we're bummed to hear it's not working out, we can certainly help with your return. For customers that use our RideSizer sizing tool our return policy lasts 365 days from the delivery date of your item(s). For customers that do not use our RideS

Do you offer a trade in program?

We do not offer a trade-in program at this time, but we hope to have one in the future!

How Do I Start a Warranty Claim?

Please take some photos of the issue and email them to [email protected] This helps our team diagnose the problem and decide on the next steps. You can also submit a warranty claim here.  Please also include your bikes order number. What’s not

What is the Guardian Bikes Warranty Policy?

Our team is passionate about engineering the safest and best bikes for your children and we are obsessed with delivering our customers the absolute best experience. We stand by our products and customers. If there is an issue with your bike, we don’t

What's the Guardian Bike return policy?

For customers that use our RideSizer sizing tool our return policy lasts 365 days from the delivery date of your item(s). For customers that do not use our RideSizer sizing tool our return policy lasts 100 days from the delivery date of your item(s).